Help Center/FAQ

How can we help?

How do I apply?

Please contact us here we will send you a form with all the information needed to open an account. We will then review your applications in a few days.
One your account is approved you can start immediately

Can I remove 2 Factor Authentication from my account?

Security is very important for us, which is why we require that all users use 2 factor authentication (2FA) to sign in. Your account information is sensitive and we want to protect you as much as possible. You can change your 2FA settings directly from your account.

How can I dispute a charge?

If you want to dispute a fraudulent transaction, please contact our support at We recommend to first contact the merchant and try to fix the dispute directly with him.

My payment was declined

Your card may have been declined for a variety of reasons to help protect your security (Restricted merchant, exceeded limits, expired card). Please review your card details and try your transaction again.

My card was lost or stolen

If your card is lost or compromised, you should terminate it from your account as soon as possible. You can also contact our support if needed.

How do I activate my card?

To activate your physical card and select your PIN, call the phone number displayed on the back of your card

Is it possible to customize card expiration date?

Yes, you can choose expiration in the range of 6 month to 3 years.

How do I start building on the API?

Once your account is approved, you will receive your token. Our API documentation and the BlueBanc support team will help you during this process.
Please email your support requests to

What can I do with the BlueBanc API?

With our powerful API, you will be able to:
- manage your cardholders,
- order physical and virtual cards,
- get reports
And much more!

How do I know about authorizations?

Subscribe to our webhook and be notified in real-time or poll paginated data with Transactions API.

Do you provide idempotence?

Yes, you need to pass unique token in Idempotence-Key header to enable it.

API Built for Scale

Flexible open API platform to quickly build and launch robust custom payment card programs.

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